FREQUENTLY ASKED QUESTIONS

UNIVERSITY CASHIER

Cashier Windows are located in the lobby of McDowell Administration Building

Fall and Spring semesters:
Monday-Friday     8:00 AM - 5:00 PM
Saturday            8:00 AM - 12:00 PM

Summer hours:
Monday-Friday    8:00 AM - 5:00 PM

After-hours drop box available in main lobby of McDowell Administration Building

Cashier Services: 
Student accounts/Institutional loan payments (cash, check, credit/debit card)
Student account information (balances, account inquiries)
University departmental deposits
Student worker paycheck pickup
University staff travel check pickup

STUDENT ACCOUNTS/RECEIVABLES

Offices are located in the McDowell Administration Building  (Room 199)

Office hours:
Fall and Spring semesters:
Monday-Friday     8:00 AM - 5:00 PM

Summer hours:
Monday-Friday    8:00 AM - 5:00 PM

Services:
Student accounts/Institutional loan billing and payments
Refund processing  (including financial aid refunds)
Mail refunds
Direct deposit refunds
Collections  (past-due accounts)
Administration of third-party contracts (scholarships. employers, government agencies)

LOAN OFFICE

Offices are located in the Halladay Student Services Building  (Room 107)

Office hours:
Fall and Spring semesters:
Monday-Friday     8:00 AM - 5:00 PM

Summer hours:
Monday-Friday    8:00 AM - 5:00 PM

Services:
Student account refund distribution (pick-up only)
Institutional loan administration  (tuition loans and emergency loans)
Collections (past due loans)
Perkins loan administration
Parent/PLUS loan disbursement