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Database Access FAQs

Read these first, then call 866-386-4333 or 903-886-5720.

Connecting From Your School / School District / Work Place

If you are trying to use the Library Databases – Via Proxy from your school/school district or work place, you may be blocked if your school/work place has restrictions on Internet use. You may want to check with your school/school district/work place Technology staff about the use of a proxy.

The Proxy is also configured for a secure connection. Your workplace may not allow access to secure webpages. If you cannot access sites such as internet banking, secure online shopping, etc., it is possible that your workplace is blocking access to secure sites.

Use this url to check SSL connections: https://www.microsoft.com. If you can"t see the page, then your workplace is blocking SSL connections.

Login Problems

If you try logging in using MyLeo and have problems, first try to login into your MyLeo account to make sure it is working.

Students

Login as you do for MyLeo.You must use your CWID not your Social Security number. If your CWID/PIN will work to access MyLeo but will not allow access to databases, contact Technology Services at 903-468-6000 or email at HelpDesk@tamu-commerce.edu to have your PIN reset. You must be a currently enrolled student to access the databases.

If you do not know your Campus Wide ID (CWID) or your PIN, please contact Technology Services at 903-468-6000 or email at HelpDesk@tamu-commerce.edu. Please note that these offices are open Monday – Friday 8:00 AM – 5:00 PM.

Faculty

Login as you do for MyLeo (this was your Web for Faculty info) or if you have a campus Domain login you can use it as well. Please note that your Domain login password expires every 90 days. If you are having difficulity accessing MyLeo or the proxy this could be the cause. You will need to contact Technology Services at 903-468-6000 or email at HelpDesk@tamu-commerce.edu to have your PIN reset.

If you do not know your MyLeo information, please contact Lisa Rabe in the Academic/Student Affairs, Provost & VP at 903-886-5020. If your MyLeo information does not work with the Proxy, contact Technology Services at 903-468-6000. Please note that these offices are open Monday – Friday 8:00 AM – 5:00 PM.

Staff

Login as you login into your work computer. Most staff will have a Domain login. A Domain login is where you type in a Username (lastnamefirstname) and a Password.

If you do not know/have a domain login please contact Technology Services at 903-468-6000. Please note that these offices are open Monday – Friday 8:00 AM – 5:00 PM.

eCollege & EZProxy

To access the Library databases and Library tutorials you must open a separate browser session.  Minimize your eCollege session and open another browser window going to the Library's web site directly:  http://www.tamu-commerce.edu/library  not from within eCollege.

Connecting Outside the United States

Currently enrolled students wanting to access databases from abroad may have to contact Technology Services for VPN software. If you receive this message:

"You have reached this page, because the network you are using does not have access to the on-line resources available at Texas A&M University-Commerce. If you are a current student, faculty or staff member of A&M-Commerce, please contact Technology Services at 903-468-6000 or helpdesk@tamu-commerce.edu to make arrangements."

You will need to contact Technology Services for VPN software. Send an e-mail to the Helpdesk to obtain the software and instructions.

How To Movies – Shockwave Flash

You may want to clear your browser of cookies and temporary internet files especially at the beginning of a new semester when the password is changed. The movie listed below provides step-by-step instructions. It may be necessary to restart your computer after you do this.

Requires Shockwave Flash Player: Shockwave Flash Player Download Center Page. We recommend unchecking the Yahoo! Toolbar option on the download page.

How To Clear Cookies & Temporary Internet Explorer Files

Know Your IP Address

It will help us if you know your IP address when you call about the proxy. You can find it by:

You can also go the website What is my IP address?

We use your IP Address to check the Proxy log files to see if your IP Address is making it into the Proxy server.

VPN & EZProxy

If you use VPN to access campus resources, turn it off before using the proxy.

Firewalls / Security / Privacy Settings

If you get the "Page cannot be displayed" message when trying to access the databases, it may be an indication that you have a firewall turned on or firewall settings set too high. You may have to turn your firewall off when accessing the databases and back on when you have finished.

The Proxy server is not blocked by the firewall here at the University. It is possible that your Personal Computer (PC) or Internet Service Provider (ISP) has firewall software/settings running that could be interfering with the proxy. You must also allow cookies to be set. If you are running anti-virus or system works software, this may be causing problems.

You may need to reset the Privacy settings in Internet Explorer.

Accelerators

If your Internet Service Provider (ISP) uses an accelerator, you will need to shut it off in order to use the proxy.

One example is: NetZero HiSpeed service works with proxy by hostname using port 80, but it does not work with proxy by port and may not work with proxy by hostname using ports other than 80.

In most instances, an icon has appeared in the system tray in the lower-right corner of the screen which contains an option to disable HiSpeed. Using this option enables service for most users.

There have been reports of users for whom this did not work. For those users, the following instructions have provided a work-around:

  1. Launch Internet Explorer
  2. Go to Tools | Internet Options...
  3. Click on the Connections tab
  4. Scroll through the Dial-up settings to locate NetZero, then click on NetZero and click Settings...
  5. Under Proxy Server, click Advanced...
  6. In Exceptions, scroll to the end of the list, type a semi-colon (;) and the host name of the EZproxy server for A&M – Commerce: proxy.tamu-commerce.edu. All the other sample entries have an asterisk (*) in front, and although it won't hurt, that isn't required for this entry. Do not include the port number.
  7. Keep hitting OK until all the windows close and you are back in Internet Explorer.

At this point, access to EZproxy should be restored.

If you have a pop-up blocker running you may need to disable it in order for some databases to load properly. The pop-up blocker could be active from within a browser or it could be a separate piece of software running in the background on your computer.

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