FREQUENTLY ASKED QUESTIONS

For your convenience, we have prepared this document to assist you, our students, by providing answers to your frequently asked questions.  The questions are classified in the following categories:

• Admissions
• Advising
• Counseling Services
• Financing Your College Experience
• General Information
• International Student Services
• Library Services
• Math
• Residence Life
• Graduate School

ADVISING

Q:  How do I find out who is my academic advisor?

Advisors are assigned based on your Texas Success Initiative (TSI) status and by your major.  If you are not TSI complete, then your advisor is housed in the Advising Center in the College of your major (College of Arts & Sciences, College of Business & Technology, or College of Education & Human Services).  All undecided majors go to the College of Arts and Sciences.  If you are TSI complete, see your major department to make an appointment with the departmental faculty advisor.  If you are still unsure how to find your advisor, call 903-886-5122 or one of the College Advising centers and ask for assistance.

Q:   How do I contact my advisor?

Please contact the Advising Center for your major (see list below).  Advising appointments are required by some Advising Centers, so it is recommended that you call prior to your visit.

Q:   What is the role of advising?

Academic Advising is a process that assists students in the classification of their life/career goals and assists in the development of educational plans for the realization of these goals. It is a decision making process by which students realize their maximum educational potential through communication and information exchanges with an advisor. It is ongoing, multifaceted, and the responsibility of both student and advisor. The advisor serves as a facilitator of communication, a coordinator of learning experiences through course and career planning and academic progress review. The advisor is also an agent of referral to other campus agencies.

Q:   What is a degree plan?

A degree plan specifies all course requirements for your degree.

Q:   Do I need to file a degree plan? How do I do this?

Yes. You should meet with your departmental faculty advisor to have a degree plan developed.

Q:   Who do I contact for help on my degree plan?

First, check with your college advisor to determine your specific academic advisor.

Q:   What is a prerequisite?

A prerequisite is usually a course that is required before you can take another course. For example, college algebra may be required before you can take calculus.

Q:   Do I have a minor?

Your degree plan will specify whether you have a minor.

Q:   How long do I have before I declare a major?

All students must file a degree plan before completing 75 semester credit hours or within the first semester of enrollment for transfer students with more than 75 hours.

Q:   How do I go about changing my major?

First, contact your current advisor and explain that you desire to change your major. Your current advisor should contact the dean’s office and the college advisor will direct you to the appropriate new department faculty or college advisor for a new degree plan.

Q:  What are acceptable THEA test scores?

Reading      230
Math           230
Writing        220

• Teacher certification requires a Reading score of 250 before a student may intern.
• Enrollment in College Algebra requires a THEA math score of 270 or higher.

Q:  What does my academic advisor do?

Once you have been admitted, your academic advisor will clear you for registration and will consult with you about your degree plan and course selection.  The academic advisors are assigned by college based on your major. 

Q: What is the university catalog and where to I get one?

The university catalog provides information about degree programs and specific university requirements.  Please see:  http://www.tamu-commerce.edu/catalogs/.

Q: What degree programs does the university have?

Degree programs are located at:  http://www.tamu-commerce.edu/vpaa/Myplan/degreeindex.htm (Under Construction).

For frequently questions regarding the College of Business and Technology, please visit the following website: http://www.tamu-commerce.edu/cbt/cbtfaq.asp#Q1ApplyForAdmission.

COUNSELING SERVICES

Q:  What kind of counseling is available?

Counseling is available to assist you with your personal, academic and career concerns.

Q:  Why seek counseling?

You want to feel better about yourself or a relationship and you can benefit from the help and support of a trained counselor.

Q: What are some common concerns students often deal with in counseling?

They deal with issues related to academic progress, daily living, adjustment to the university, and relationships with others. 

Q:  What are specific reasons students may decide to seek counseling?

They need help in clarifying values and priorities, increasing self-confidence, coping with anxiety and stress, and overcoming loneliness and depression. 

Q:  Who can use the Counseling Center?

Currently enrolled students can receive counseling during the academic semester.

Q:  What does it cost to receive counseling services?

Counseling Services are free to university students. 

Q:  When is the Counseling Center open?

Center hours are Monday through Friday from 8:00 am to 5:00 pm. Additional hours are available upon request.

Q:  Do you need an appointment to see a counselor? 

Counseling sessions are by appointment.  Come by the office in the Student Services Building #204, or call 903-886-5145.

Q:  What if there is an emergency or a crisis situation and you need to talk to someone?

A counselor is available after office hours through our on-call system.  Contact the University Police Deptartment at 903-886-5868.

Q:  Who are the counselors?

The counselors are licensed professionals or supervised doctoral and master interns.

Q:  Will the information shared in counseling be held confidential?

Your contact with the Counseling Center is strictly confidential and not part of your academic record and no information will be disclosed without your written permission.

FINANCING YOUR COLLEGE EXPERIENCE

Please note:  The Office of Financial Aid & Scholarships has a website that answers many questions. If your question is not located in this section, please see:

http://www.tamu-commerce.edu/home/finAid/default.asp

The Bursar’s office website contains additional information. Please see:

http://www.tamu-commerce.edu/vpba/studentAccounts.html

Q:  When will financial aid and scholarships be posted to accounts this fall?

Awards will be posted no later than August 15.

Q:  When will I receive my refund/difference payment?

Refunds should be received no later than August 22.

Q:  Are there any scholarships available?

Scholarships are available for new freshmen, transfer, and graduate students. Please see:

http://www.tamu-commerce.edu/scholarship/

Q:  What is your school code?

TAMU-C’s financial aid school code is 003565.

Q:  What does it cost to attend?

Tuition and fees for each academic year can be found on the Bursar’s website at:

http://www.tamu-commerce.edu/fiscal/PaymentInfo/Tuition_Fees/studentfees2008.htm

Q:  Is financial aid available?

Yes.  Approximately 75% of our students receive financial aid.  To apply, complete the FAFSA at www.fafsa.ed.gov.

Q:  When are Fall 2008 charges due?

For critical payments dates, please refer to the Bursar’s website:

http://www.tamu-commerce.edu/fiscal/PaymentInfo/Dates/index.html

Q:  What payment methods does the University accept?

Cash, checks, credit/debit cards (Visa, MasterCard, Discover).  Webchecks are accepted for online payment in addition to credit/debit cards.

Q:  What are the University’s cashier hours?

Monday – Friday from 8:00 a.m. to 5:00 p.m.; Saturday from 8 – noon during the fall and spring semesters.

Q:  What is the mailing address for payments?

Texas A&M University – Commerce
Attention: Tuition Payment
P.O. Box 3011
Commerce, TX 75429-3011

Q:  Can I make a payment by phone?

Yes – call 903-886-5050 or 903-886-5501.

Q:  Is there an extra charge for phone payments or for credit card payments?

There are no extra charges for telephone or credit card payments.

Q:  How are refunds distributed?

Students may sign up for direct deposit of refunds through MyLeo using the LeoPay link and accessing the refunds tab.  Students not signed up for direct deposit will receive their refund by mail.

Q:  When will I receive my refund?

After funds are credited by the Office of Financial Aid & Scholarships, refunds require a minimum of two (2) business days for processing. Upon completion of the refund process, direct deposit refunds are sent to the bank for TAMU-C’s transmittal to student bank accounts; therefore, it may take an additional 2-3 business days to get to an individual account.

Refund checks are generally mailed within 3 business days after funds are credited by the Office of Financial Aid & Scholarships.  Mail delivery times can vary.

Q:  Can I pay my charges on installments?

During the fall and spring semesters, tuition/fees and housing may be paid in full or in three installments. The first installment payment is equal to one-half of all tuition/fees and housing and is due in advance of the beginning of the semester. The second installment payment is equal to one-quarter of total assessed tuition/fees and housing and is due prior to the start of the sixth class week. The final one-quarter payment is due prior to the beginning of the eleventh class week. A $20 late fee is assessed on past due balances after each payment date. Payment of less than 100 percent of assessed tuition/fees and housing by the first payment date constitutes acceptance of the installment plan agreement.

A student selecting the installment payment plan will be charged a $17 fee.  Students adding classes after an initial payment must maintain at least one-half payment of tuition/fees for fall and spring semesters. Students will be dropped from the last class(es) added after an initial payment, if one-half payment of assessed tuition/fees is not maintained.

The installment payment plan is not available during summer and mini terms. Each summer and mini semester is assessed separately with different payment deadlines.  Summer tuition/fees must be paid in full.

Q:  How do I enroll in the Installment plan?

Go through MyLeo and click the LeoPay link – then click the Payment Plan tab and the system will guide you through the process.

Q:  How do I sign up for direct deposit refunds?

Go through MyLeo and click the LeoPay link- then click on the refunds tab.  You will be prompted for banking information and you can designate an account for refunds.

Q:  If I put my bank information in MyLeo, can the University charge my account without permission?

TAMU-C cannot charge a student’s bank account without the student’s permission. Only the student can initiate payment transactions.

Q:  Can I get help with my books costs?

The University offers two options:

• Students with pending financial aid may qualify for a book voucher that can be used at the local bookstores or
• Students may apply for a cash loan up to $400 for assistance in purchasing books and supplies. Contact the Bursar’s Office for more information.

Q:  Can the University help with tuition/fees?

Students may apply for a short-term tuition loan that will defer payment of tuition/fees. Contact the Bursar’s Office for more information.

Q:  Can I pay online?

Payment can be made online. Go through MyLeo and click on the LeoPay link.  Then click on the payment link and proceed with your payment.

Q:  Will I receive a bill?

The University no longer sends paper bills.  Your account information is available through MyLeo.  Statements are posted periodically and can be printed if a hard copy is required.

Q: Do I qualify for any waiver or exemption of tuition/fees?

List of current waivers and exemptions

Q:  Where is a list of financial aid representatives and telephone numbers?

Please refer to the Office of Financial Aid & Scholarships website for a list of Financial Aid staff:

http://www.tamu-commerce.edu/home/finaid/21.htm

The main telephone number to the Office of Student Financial Aid is (903) 886–5096.

Q:  What forms are needed to apply for financial assistance at A&M-Commerce?

Complete the Free Application for Federal Student Aid (FAFSA) or (Renewal FAFSA).  Please be sure to include TAMU-C’s school code of 003565 so that TAMU-C can receive your results electronically.

Q:  How early can I apply?

January 1st of each year is the earliest that an applicant can submit their FAFSA application.  The deadline to submit a FAFSA application can be found at the FAFSA web site:

http://www.fafsa.ed.gov/before003a.htm

It takes four to six weeks to process the FAFSA.  To meet the deadlines, you must have a complete file with the Office of Financial Aid & Scholarships that includes FAFSA results; verification documents (if selected) and other supporting documents that may be requested.  If additional forms are needed you will be contacted by email.

Q:  What kind of financial assistance is offered?

The Office of Financial Aid & Scholarships awards: Federal and State Grants; Work Study; Federal Perkins Loans; Federal Subsidized Stafford Loans and Unsubsidized Loans; Federal Parent Loan for Undergraduate Students (PLUS); and College Access Loans (CAL).

Q:  If my parents are divorced or separated, which parent do I put on the FAFSA?

Provide information for the parent that provided you with the most support in the past year.  If the parent who provided you with the most support has remarried, your step-parent’s information must also be provided on the FAFSA.

Q:  I do not live at home with my parents.  Do I need to include their information on the FAFSA?

The law governing FSA programs is based on the premise that the family is the first source of the student’s support, and the law provides several criteria that decide if the student is considered independent of his/her parents aid eligibility.  Note that a student reaching the age of 18 or 21 or living apart from his/her parents does not affect his/her dependency status.

Q:  What is the Expected Family Contributions (EFC)?

The EFC is the number the government calculates that represents the amount of money they feel you and/or your family can contribute to your education.  The EFC is determined by the information on the FAFSA.

Q:  How do I apply for a Pell Grant?

Federal Pell Grants are offered to students based on financial need determined by the Expected Family Contribution.  By completing the FAFSA you have applied for all Federal & State Programs.

Q:  How do I apply for a Stafford Loan?

By completing the FAFSA and indicating you are interested in loans (FAFSA question #26).

Q:  What if my financial aid is not available by the due date for my tuition?

If your funds are not available, you may be eligible for a short-term emergency loan.  More information is available at the Students Accounts home page:

http://www.tamu-commerce.edu/fiscal/studentaccounts/studentaccounts.htm

Q:  What does it mean to be chosen for verification?

If you are selected for Verification you will be asked to turn in additional forms to the Office of Financial Aid & Scholarships.  These forms include, but are not limited to, a copy of the student’s, parents’ or spouse’s signed tax returns, copy of student’s signed tax return, and Verification Worksheets.  The Verification Form can be found at:

http://www.tamu-commerce.edu/home/finaid/25.htm

Verification is a process whereby the Office of Financial Aid & Scholarships is required to audit the information reported on the FAFSA.  Students are selected randomly by the Federal Processor for this procedure.  If you are selected for Verification, financial aid will not be awarded until all verification is complete.

Data on your FAFSA is subject to corrections resulting from the verification process.

Q:  What happens if I drop a class?

If you drop a class prior to the census date/twelfth class day, you may be responsible for repayment of the difference between the amount of money you received and the amount specified for the new enrollment status. Please see the university calendar located at:

http://www.tamu-commerce.edu/registrar/calendarfall07-springsummer08.asp

If you drop a class, you must make sure you are in compliance with our Satisfactory Academic Progress (SAP) Policy:

http://www.tamu-commerce.edu/home/finAid/23.htm

Q:  What happens if I withdraw?

If you withdraw completely, you may be responsible for repaying money received from the Office of Financial Aid & Scholarships.  You will be ineligible for financial assistance (if you return to A&M – Commerce) and the repayment or grace period begins for your student loans.  Please refer to the Financial Aid Withdrawal Policy.

Q:  Where do I find scholarships?

Information about scholarships can be found in the following locations/offices:

• Office of Financial Aid & Scholarships
• Office of Admissions
• Alumni Association
• Academic Departments

Q:  What if my parents are denied a PLUS loan?

If your parents are denied, you may be eligible for additional funds through the Unsubsidized Stafford Loan Program.

Q:  How soon will my parents have to begin payment of a Parent PLUS Loan?

For PLUS loans made to parents that are first distributed on or after July 1, 2008, the borrower has the option of beginning repayment on the PLUS loan either 60 days after the loan is fully disbursed or wait six months after the dependent student on whose behalf the parent borrowed ceases to be enrolled on at least a half-time basis (6 credit hours).

Q:  What are the current interest rates for loans?

• Federal Stafford Subsidized Loans 6.0 % Fixed
• Federal Stafford Unsubsidized Loans 6.8 % Variable
• Federal Perkins Loans 5.0 % Fixed
• College Access Loans (CAL) http://www.hhloans.com/cfbin/FAQ.cfm?ProgID=36
• PLUS Loans 5.1 % Variable

Q:  When does repayment of my student loan begin?

You are given a grace period before you begin to repay loans.  This time allows you to find a job and get settled before the repayment period starts.  For Federal Stafford Loans the grace period is 6 months, and for Federal Perkins Loans it is 9 months.

Q:  Will financial aid be renewed each year?

Students must file a new FAFSA at the beginning of every academic year.  Students who apply for the fall semester will be awarded for fall and spring at one time, and the same information will be used to award in the summer terms.

Q:  When will I receive my loan money?

All students who accept a Stafford Loan must complete a Master Promissory Note (MPN) at www.dlenote.ed.gov.  This process is completed on the internet.

If you are a first time borrower at Texas A&M University-Commerce, entrance counseling is required before any loan money will be made available.  Incoming freshman and students with 30 hours or less will have to wait 30 days from the first day of class before they will receive any loan funds.

If you graduate in December, or if your first semester begins in the Spring, your loan will come in two disbursements within that semester.

If the above conditions do not apply to you, your loan money will be credited to your tuition and fee bill before the due date of the bill.

Q:   Are there forgivable loans?

The University has no provision for forgiving institutional loans (tuition loans or emergency book loans).  However, Federal Perkins Student Loans (a type of Federal student loans oriented to those entering the teaching profession) may be forgiven in part or in total based on certain specific parameters.  These include teaching in a low-income district or teaching certain high-demand subjects such as science or math. Contact Shelby Swinson in the Bursar’s Office for more details.  She can be reached by phone at 903-886-5058 or by email at Shelby_Swinson@tamu-commerce.edu.

Q:  How do I apply for work-study?

By completing the FAFSA and indicating on the FAFSA you are interested in work-study (Question #26).

Q:  Is job placement available?

No.  However, available positions are posted with the Department of Human Resources located in the Ferguson Social Sciences Building and at the Office of Financial Aid & Scholarships located in the Halliday Student Services Building – Office 100.

A student must be issued a Work Permit from the Office of Financial Aid & Scholarships before seeking interviews for work-study positions.  Work Permits will be available one week before the beginning of each semester.

Q:  How much and when will I get paid?

The maximum Fall/Spring work-study award is $3,000.  The pay rate is generally minimum wage.  A work-study student can only work up to 19 hours a week.

Students will be paid in the form of a bi-weekly check which can be picked up with a current student ID at the Cashier’s Window in the McDowell Administration Building.  If a student owes a balance to the University, all or part of the check may be retained to pay toward the balance.

Q:Why is my State Grant reduced if I get a scholarship?

State grant funds are made available to assist you with the expenses of attending college. Because these funds are limited, the government recognizes that a scholarship assists you with tuition and fees.  Therefore, the government requires that your grant be reduced by your scholarship amount so that you are not over-awarded.

Q:   Why doesn’t my scholarship show up on my account?

As per federal regulations, funds may not be credited to a student’s account until 10 days prior to the first day of class each semester. To view your awards, access your MyLeo account.  Click on “Financial Aid” under the MyLeo section, click on “Financial Aid”, click on “Award”, click on “Award for Aid Year”, and then select the aid year. This will show you what awards have been offered, accepted, declined or canceled.

Q:   If I don’t qualify for work study, am I still eligible for a job on campus?

Yes. Regular campus employment is available regardless of work study eligibility.

GENERAL INFORMATION

Q:  Which Dean should I talk to?

There are six Deans on campus and each performs a different function. If your need is an academic issue, contact the college dean. (i.e. Dean of Arts and Sciences; Dean of Business & Technology; or Dean of College of Education and Human Services)  If your question is regarding student discipline or student activity you would contact the Assistant Vice-President and Dean of Student Affairs. If your question is regarding Financial Aid, Registrar, Admissions, Orientation and other Enrollment Services, please contact the Dean of Enrollment and Retention.  If you are a graduate student, please contact the Graduate Dean. Please see the following site for links to each dean:

http://www.tamu-commerce.edu/administration/provost%5Fvp%5Facademic%5Fstudent%5Faffairs/

Q:  What athletic programs are available?

TAMU-Commerce is a Division II school and member of the Lone Star Conference.  Please visit the athletic website for more information:

http://www.lionathletics.com/landing/index

Q:  Where is Commerce, Texas?

Commerce is approximately one hour east of Dallas.

Q:  What are TAMU-C’s school colors and mascot?

TAMU-C’s school colors are blue and gold.  The mascot for TAMU–C is Lions.

Q:  How many students attend TAMU–C?

Student enrollment is approximately 8,600 students.

Q:  Is on-campus employment available for students?

We have both work study positions and regular on campus jobs available.  Student Employment is available for work-study, regular or off-campus positions.  More information, as well as job postings can be found at the following link:

http://www.tamu-commerce.edu/hreeo/employment.html

Q:  What is the difference between TAMU-C and TAMU?

TAMU and TAMU-C are both members of the Texas A&M University System. Both universities have the same Board or Regents, but each university operates independently. The Texas A&M University System is comprised of nine (9) institutions and a health science center.   Please visit the website for an overview of all members of the Texas A&M University System:

http://tamusystem.tamu.edu/overview/

Q:  Is TAMU-C the Business school for Texas A&M?

No.  TAMU–C is its own university with off-site locations in Dallas, Mesquite, Corsicana and Midlothian.

Q:  Where is TAMU?

Texas A&M University is located in College Station, Texas. Texas A&M University – Commerce is located in Commerce, Texas.

Q:  Does TAMU-C have a toll-free number?

            Office of Admissions                            (888) 868-2682
            Office of Admissions                            (866) 649-4919
            College of Business & Technology         (866) 622-3899

Q:  How can I contact other alumni?

The Alumni Relations Office can offer assistance in locating alumni. The Alumni Relations Office can be contacted via email (alumni_relations@tamu-commerce.edu) or by telephone (903-886-5765 or 1-800-67LIONS).  The Alumni Office will make every attempt to contact the person you are looking for and ask the person to contact you.

Q:   How and when can I get my transcript?

Please see the following website for information about requesting a transcript:

http://www.tamu-commerce.edu/registrar/transcript.asp

Q:   How do I get a duplicate diploma?

Please see the following site for specific instructions:

http://www.tamu-commerce.edu/registrar/diploma.asp

Q:   How and when do I apply for graduation?

Please see the following site for specific instructions:

http://www.tamu-commerce.edu/registrar/graduation.asp

Q: What is the course retake fee?

Students enrolling in a course for the third time will be assessed a course retake fee of $278 per credit hour for that course only.  Please contact the Registrar at (903) 886-5102 if you have questions regarding this fee.

Q:   How do I drop a course?

Please print and review this form:

http://www.tamu-commerce.edu/registrar/pdfs/dropform.pdf

You must obtain all appropriate signatures. Please note that effective with the Fall 2007 semester, new students will be limited to six drops, including classes dropped at other institutions.

Q:   When is the last day to drop during the fall semester?

Please refer to the academic calendar:

http://www.tamu-commerce.edu/registrar/calendarfall07-springsummer08.asp

Q:   What are the most frequently used phone numbers and where do I find them on our website?

http://www.tamu-commerce.edu/university/contact.asp

Q:  What disability services are provided for students with special accommodations and what documentation is required?

The variety and combinations of accommodations received by students with disabilities are almost infinite depending on the nature and severity of the student’s disability, the physical topography of the institution, the particular buildings and classrooms the students will use, and the nature of the program in which the student is enrolled. Generally, there are two basic types of accommodations: academic adjustments which are modifications to the academic program such as its requirements or method of delivery to accommodate the needs of a student with a disability. These could include:

• the scheduling of classes and other activities to provide adequate time for a student with mobility problems to get from class to class on time; for a student to get necessary medical or psychological treatment, or for a student to adequately rest and recuperate between academic activities
• extending the time for examinations
• offering examinations in alternative locations
• or providing examinations in alternate formats

AND

• Auxiliary aids and services which are accommodations to meet the needs of students with disabilities who have sensory, mobility, systematic, learning, psychiatric, or acquired brain injury or other impairments—accommodations such as:

• Priority access to registration
• A special parking space for a person with, for example, a chronic medical problem such as kidney disease that makes walking distances difficult
• A note taker or tape recorder for a person with impaired vision or a learning disability
• Adaptive Technology software, i.e., JAWS-(Job Access with Speech)
• Braille embosser, Braille printed materials and translation software
• Interpreters or real-time captioning for the deaf and hard of hearing
• Readers and scribes for testing
• Academic, personal, and career counseling
• CCTV (Closed Circuit TV)
• Mobility Instruction
• Wheelchair accessible desks and tables
• Materials provided in alternative media such as large print

Required Documentation:

1. Application for services
2. Medical Documentation which must be current (within the past 2 years). The documentation should include the answers to questions such as:

• Is the student currently under your care and an active patient on your case-load?  If not, when was the last contact you had with the student/patient?
• What is the student's diagnosis? DSM-IV criteria?
• What are the student's diagnostic symptoms and how do they interfere with one or more major life activities (e.g., learning)?
• Have you prescribed any medication(s) for treatment of the student's diagnosis?
• If so, does the prescribed medication alleviate the student's diagnostic symptoms to such an extent that symptoms are controlled?
• If the student's diagnosis and symptoms appear to be controlled by medication, does the diagnosis continue to substantially limit the student in one or more major life activities (e.g., learning)?
• If the student is prescribed medication, does the medication have significant side effects that would substantially limit the student in one or more major life activities (e.g., learning)?
• What accommodations, based on symptoms, are needed for the student in order to create a more accessible learning environment?
• The name, title, and professional credentials of the physician as well as the area of specialization, employment, and state/province in which the physician practices should be clearly stated in the documentation. 
• All letters should be on letterhead stationary, typed, dated, signed, and otherwise legible.  (Association on Higher Education and Disability (AHEAD, 1997)).  
• Guidelines for documentation of disabilities in adolescents and adults. Columbus, OH.

Q:   What do I do or who do I go to if I have a problem with a professor?

First, please address the problem with your professor. If you are not successful, then contact the academic department head. Finally, if you are not satisfied with the resolution, you may contact your college dean. The dean’s office can also help you if you are not satisfied with the final grade received for a class.

Q:   What do I do if I get a parking ticket?

You have several options that may fit your situation:

• If you are a visitor and have no affiliation with the university and received a citation pertaining to the permit display just fill out the back and return to the office you are visiting or directly to the University Police Department for dismissal.
• If-you are a member of the university you have 5 days to appeal the citation and 10 days to pay it
• Payment of citations can be done in person or by phone with a credit card
• You may call with questions or special needs 24 hours a day: (903) 886-5868.

Q:   What is there to do in Commerce?

• The university Planetarium is a great way to spend a Friday night with friends or family as you watch one of the spectacular shows and also learn about the stars and sun.
• Students can take advantage of the university Morris Recreation Center for swimming, exercising, racket ball, basketball and more.
• The Spot Brewery and Pub located on the square in downtown Commerce is a great place to unwind and visit with friends.  It is very small and quaint with a smoke-free environment and has a large flat screen television for sporting events and other shows.  They also have a karaoke night and feature live bands.
• Cowhill Express is a unique coffee shop that is open until 10 p.m. every night and offers free wireless internet connections.  The owners of this coffee shop were the first in the nation to offer frozen cappuccino – that’s right, the first.  They became nationally recognized from selling their cappuccino on QVC.  Make sure you go and try it.  However, if a frozen drink doesn’t tickle your fancy, then they offer a wide variety of gourmet and flavored coffees.  They are located on the square in downtown Commerce.
• The newest addition to the downtown area is a bar and grill called the Drunken Mule.
• The Rail, located at 900 Main Street, is also a bar and grill offering pool, video games, and other fun activities.
• For parents of smaller children, the Northeast Texas Children’s Museum is a great way to entertain the young ones.  They are located right off of Highway 50 across from the university.  They have lots of activities, games and other exciting features.

Restaurants in Commerce include:

• Braum’s Ice Cream and Dairy Store
• C&C Catfish and Catering
• Chicken Express
• Lone Star Pizza Works
• Los Mochis Mexican Restaurant
• LuLu’s Burgers
• McDonald’s
• Molina’s Mexican Cuisine
• Paesano’s Italian Restaurant
• Panda Chinese Restaurant
• Pizza Hut
• Sonic Drive-In
• Subway Sandwich & Salad
• Taco Bell
• Tasty China

Other things to do outside of Commerce:

• Majestic 8 Movie Theater, located at 1401 E. Joe Ramsey Blvd., Greenville
• Starplex Cinema 6, located at 621 Shannon Road, Sulphur Springs, TX 75482 (903)885-2591
• Mission Theatres, located at 209 Connally, Sulphur Springs
• Skate Safari skating rink, located on I-30 in Greenville
• Skate Magic skating rink, located at 601 Airport Rd., Sulphur Springs
• DB’s Sports Grill and Bowling, 1908 Joe Ramsey Blvd., Greenville
• Crossroads Shopping Mall, 6834 Wesley St., Greenville

      Franchised/Recognized Restaurants in Greenville/Sulphur Springs include:

• Chili’s
• Applebee’s
• I-HOP
• Red Lobster
• Cracker Barrel
• Ryan’s Family Steak House
• Tamolly’s Mexican Restaurant

Q:   Where do I go if I get sick? Is there a real doctor there? What if it is an emergency?

Student Health Services provides health care to currently enrolled students.  We offer services for treatment of illness and injury.  Our staff includes a Physician Assistant, which is a health care professional licensed to practice medicine with physician supervision.  Although there is not a physician present every day, they are available for consultation as needed. 

Student Health Services is located on the first floor of Henderson Hall, in the Clarence G. Allen Student Health Center.  We are open from 8-12 and 1-5 Monday through Friday – appointments are strongly advised.  Call (903) 886-5853 to schedule.  We do not handle major, life-threatening emergencies.  There is an emergency room located at the Presbyterian Hospital of Commerce.

http://www.tamu-commerce.edu/university/health_services.htm

Q:   Why do I have to use MyLeo e-mail account?

The University considers email as the official communication method and provides this email account so that all official business can be sent to you.

Q:   What is the difference between a drop and a withdraw?

A drop is when you can drop a course online yourself if you are remaining in other courses for the semester. A withdraw is when you withdraw if you have no other courses and are leaving the university for the semester.

Q: How do you change your name in the system?

Present your request in writing at the Office of the Registrar with your ID#, previous name, current name and a copy of legal documentation with your change. Legal documents are social security card, marriage license, divorce decree or passport.

Q: How do I request a transcript?

You may request a transcript by fax, mail or come into the Registrar’s Office or online through your MyLeo if you attend TAMU-C after the fall of 1993. Your request should include your name, campus wide identification number (CWID) or social security number (SSN), last year of attendance, address the transcript should be sent and your signature.

Q: How long does it take to get a transcript and is there a fee?

It takes approximately five (5) business days to process and there is no charge.

Q: When do I apply for graduation?

Please see the following site for specific instructions:

http://www.tamu-commerce.edu/registrar/graduation.asp

Q: How many tickets will I receive for the graduation ceremony?

It takes approximately one week following the application deadline for posting of the ceremony times and number of tickets. For additional information, please refer to the graduation website:

http://www.tamu-commerce.edu/registrar/pdfs/commencementfaqs.pdf

Q: What is tentative enrollment verification versus official enrollment verification?

Tentative enrollment verifications may be obtained up until the 12th class day. Official enrollment verifications can only be provided after the 12th class day.

Q: How does my future employer get degree verification?

Through the National Student Clearinghouse at www.degreeverify.org.

Q: Where on campus will my wireless laptop work to connect to the internet?

As of summer 2007, wireless network access is available in the following buildings:

• Ag/IT
• Art
• Binnion Hall
• Ferguson Social Sciences
• Field House
• Journalism
• James G. Gee Library
• McDowell Business Administration
• Music
• Morris Recreation Center
• Sam Rayburn Memorial Student Center
• Science
• Sowers Education South
• Wathena Temple Building
• Young Education North 

Q: Why doesn’t wireless work in other locations on campus?

Our plan is to expand wireless coverage to all buildings on campus. At this point, additional locations are added as we have equipment and staff time available based on requests we receive.

INTERNATIONAL STUDENT SERVICES

Q: Does Texas A&M-Commerce provide service for airport pick up for new international students?

No. Students are responsible for making their own arrangement for transportation from the airport to Texas A&M University -Commerce. There are taxi and rental car services available at the airport. Contact the International Student Services for other options:

Regular Hours:  Mon - Fri 8:00-5:00
Phone: (903) 886-5097
Fax: (903) 468-3200
Email: intl_stu@tamu-commerce.edu

Q:  Is there any temporary housing available for new international students who arrive on campus before residence halls open?

On-campus housing is not available until residence halls are officially open. However, there are a few local off-campus accommodations near campus available at a reasonable cost. E-mail International Student Services for listing: intl_stu@tamu-commerce.edu.

LIBRARY SERVICES

Q:  What do I need to check out books or use other library resources?

Your LION card.

Q:  What are your hours?

Library Hours are as follows:

Q:  How do I get materials that the library does not own?

Request through Inter Library Loans: http://www.tamu-commerce.edu/library/ill.htm.

Q:  What is the username and password used to access library databases?

Username is your CWID and password is the PIN you set up for MyLeo. (Note: Your PIN should be changed from your birth date to work properly.)

Q:  What do I do if I can’t log on to library database?

Call the library at 903-886-5720.  Also, see our website at:

http://www.tamu-commerce.edu/library/proxyfaq.htm

MATH

Q:   Do I have to take Math 141, College Algebra, if I’m not a Math major?

The University Studies and/or core curriculum requires that students be continuously enrolled in a math course until the requirement is met.  Many different math classes satisfy University Studies or core curriculum requirements, including Math 141, Math 175, and Math 179. But undergraduate programs require different forms of University Studies math. For instance, students in the sciences may need to take calculus, and therefore many need to start with Math 141. Students in some majors such as business generally need to take Math 175; many students could take Math 179 instead. See the catalog and talk to your advisor.

Q:  I was placed into Math 131 but I think I should be in a higher level math.

Perhaps you were placed in Math 131 because test scores were not available. Be sure that you have SAT, ACT, or COMPASS scores available. To see about placing into a different level math class, you can also contact the Student Assessment as follows:

Student Assessment Office Hours: Monday-Friday, 8am - 5pm
Room 315 - McDowell Business Administration Building,
Phone: 903-886-5122
Fax: 903-468-3210
Office Staff:
TestingOffice@tamu-commerce.edu

Q:  Do I have to take a “lab” with my Math 131 lecture?

Yes, the labs are “supplemental instruction” (SI) – peer-assisted learning – that is used in many traditionally difficult classes. SI should help students make it through Math 131, as well as better prepare them for the next math class they will take.

Q:  How can I get a job as a math tutor? Or work on an outreach grant to area schools? Or get paid to do undergraduate research?

Availability of positions varies, so stop by the main math office for details.

Q:  I am taking College Algebra off-campus, and want to enroll in another class that has College Algebra as a prerequisite. Can I do that now?

Generally, the answer is “no”. Not until we have a final course grade in College Algebra can a student who is taking College Algebra presently register for a subsequent math class.

RESIDENCE LIFE

Q:  When do assignment letters go out?

The first week of June - for all applications received before this date, and each week thereafter for new applicants.

Q:  What do I do if I can’t reach my assigned roommate or they have not e-mailed me back?

The Department of Residence Life furnishes the student’s Leo Email Address for communication purposes.  If your roommate is not answering, he or she may not have accessed MyLeo yet, or may have changed  plans to attend, or have been upgraded to a different room, hall, or roommate choice.  If so, as soon as you are assigned a new roommate, you will receive a roommate notification email via you Leo Email account.  Contact the Department of Residence Life for further assistance.

Q:  If I did not get my choice of hall or roommate when and how can I expect to be notified if I have my choice?

Hall preferences and roommate preferences are updated each time a cancellation is received.  Once a change has been made in your assignment, you will receive an e-mail informing you of the change.

Q:  Why am I not with the roommate who I requested?

All assignments are made in date of deposit order.  If you are not assigned with your roommate request, either the room he or she has been assigned to is full and there was not an open room to place both of you in, or your roommate had not applied to Residence Life at the time of your assignment.  We retain your preferences and do our best to upgrade you to the hall you requested and the roommate you requested if space is available.  If we are able to make a change for you before opening day, you will be notified by email.

Q:   What do I do if I have roommate problems?

First, try to solve the problem with your roommate. Your resident advisor (RA) can assist you in brainstorming strategies and can assist you if you are unable to reach a resolution.

Q:  I asked for a private room, why do I have a roommate?

Private rooms are only grated if space is available.  Some private rooms may be available once no-shows are identified approximately one week after the date the halls open.

Q:  Where is the Residence Life Office?

Whitley Hall, first floor, north side of building. The telephone number is 903-886-5787.

Q:  How do I get my housing deposit back?

For students completing an academic year contract and not reapplying to live on campus for the following year, follow the notices provided in March about proper procedures to request deposit refund.  For new applicants, cancellation dates to receive a refund are July 1 for academic year assignments, December 15 for Spring assignments, May 15 for Summer I assignments, and June 15 for Summer II assignments.  All cancellations must be received in writing or by email.

Q:  What should I bring to college?

Residents are encouraged to personalize and make their room a “home away from home.”  Please keep in mind that you will be rooming with another student and space is limited.  No open burner or major cooking appliances are allowed in the residence hall rooms:  however small microwaves are allowed.  Suggested items to bring are:

• Answering machines
• Toiletries
• Room and bath cleaning supplies
• Telephone
• All linens
• Radio, TV or stereo
• Alarm clock
• Iron
• Small Fan
• Laundry bag or basket
• Refrigerator (no larger than 3.6 cubic feet)
• Umbrella – rain wear
• Cards, Dominoes & other games
• Clothes hangers
• Dictionary & Thesaurus
• Phones numbers for home and friends
• Family Physician’s phone number
• Surge protectors

Q:  What should I leave home?

Weapons, candles & Incense, fireworks, extension cords, pets (other than fish, which are allowed in a maximum 10 gal. aquarium), hotplates (exposed heating elements), toaster ovens, etc., halogen lamps and any other type of appliance other than microwave and coffee pots.

Q: Who will be responsible for me, during my stay at TAMU-C?

In short, you are responsible!  All students are considered adults and will be treated accordingly by all university staff.  We strive to provide a Living-Learning Environment; A Residence Hall that is not only comfortable, but one that provides opportunities for community living and academic, personal and social development.

Q:  Who is responsible for my property?

Although precautions are taken to maintain adequate security, the University cannot assume responsibility for the loss of or damage (due to water leaks, fire, theft, etc.) to student’s possessions.  Students or their parents are encouraged to carry appropriate insurance to cover such losses.  Residents are encouraged to keep doors closed and locked with the room key in their possession.  Other suggestions for protecting valuables include having a lock box, engraving name, etc., on items of value, not leaving money or jewelry out in the open, and promptly reporting maintenance concerns.

Q:  What safety measures are taken in the residence halls?

Security Precautions:

• The A&M –Commerce University Police Department regularly patrols the entire campus, including residence hall areas. 
• A night security attendant comes on duty at 10:00 pm and remains on duty depending on the hall until 2:00 am or until 6:00 am the following day.  Night security attendants go on rounds approximately every hour to ensure that there are no disturbances.  Sorority & Honors House doors are locked 24 hours a day and residents are provided a front door key. 
• There are fire, theft, weather and other procedures in place for the safety of the residents.  These procedures are explained to the residents and are included in the Residence Life Handbook.

Q:  Is a room or residence hall change possible?

A room change request or hall transfer request is in made in the hall director’s office.

Q:  What is the visitation policy?

Visitation in residence halls is a privilege provided by the university.  Visitation rules are enforced by the residence hall staff.  The maximum hours for visitation are:

Berry, Smith, Hart, & F Halls:     10am – 2am everyday
New Pride, West & Whitley:        24 Hour visitation

Q:  If my little brother/sister comes to visit me over the weekend can they stay in the residence hall with me?

Guests are defined as any individual 16 years old or older who stays overnight in an A&M-Commerce residence hall room with the invitation of one of the assigned room residents. Any individual who is under 16 years old may not stay overnight in residence halls. Hosts are responsible for the behavior of their guests at all times. Hosts are responsible for informing guests of all University and residence hall procedures. Guests are not permitted to stay more than four nights during a semester in the residence halls. A host must secure the permission of their roommate to house a guest.

GRADUATE  SCHOOL  FAQs

Frequently asked questions related to Graduate Studies & Research can be found at:

http://www.tamu-commerce.edu/gradschool/prospectiveStudents/faq.htm

Q: What degrees do you offer?

Check the section "Do You Have the Major I Want?" for a full list of graduate degree programs available at Texas A&M University-Commerce.

Q: What is full admission?

Full admission to a master's degree program means that you have met all requirements for admission and have been accepted by the department and the Graduate School. Full admission is not the same as admission to candidacy to a master's program. You must contact your department to find out requirements for admission to candidacy.

Q: What is probationary admission?

Probationary admission to a degree program means that you have submitted all documents for admission but do not meet all requirements for full admission. This could be a low overall grade point average, not meeting departmental requirements, or lack of background for the chosen master's program. You will change from probationary to full admission upon completing 12 graduate hours at Texas A&M University-Commerce with a 3.0 or better overall graduate grade point average. There is no financial aid available for the probationary admission.

Q: What is provisional admission?

Provisional admission means that your bachelor's degree has been conferred, but you have not submitted all documents or test scores for admission to A&M-Commerce, but are allowed to attend forone semester while you submit these documents. Provisional admission is not available for all degree programs, and is not available to international students.

Q: What is a 12-hour rule for non-degree students?

Students may only use 12 semester hours taken in a non-degree status for a master's degree. The graduate school strongly advises you to gain admission to a master's program before completing 12 hours.

Q: Is there an orientation for graduate students?

Yes. The orientation is web-based and is available online at gradschool/GAOrientation/index.asp.

Q: Is there an orientation for international graduate students?

Yes, there is an orientation at the beginning of each semester for new international students.

Attendance at this orientation is mandatory. For the date of the upcoming orientation, check the "International Student Office" website at http://www.tamu-commerce.edu/international/.

Q: Is there an application deadline for U. S. students?

Texas A&M University-Commerce practices an open enrollment. Most programs do not have a deadline, and can be applied for at any time. There are a few programs with time admission restrictions. Please check your department's web site for specific information.

Q: Is there a deadline for international student applications?

Yes, there are deadlines for international student applications. They are as follows:

• To be considered for spring 2009, the deadline is October 1, 2008
• To be considered for summer 2009, the deadline is February 15, 2009
• To be considered for fall 2009, the deadline is May 15, 2009

These deadlines mean that all documents and official scores from Educational Testing Service (ETS) must be in the Graduate School by these dates. The Graduate School will try to help students who do not meet these deadlines but only applications received by the deadline are guaranteed to be reviewed.

Q: Is there an application fee, and how do I pay it?

• American students: non-refundable application fee is $35.00 USD.
• International students: non-refundable application fee is $50.00 USD.

Application Fee payment information may be viewed at:

http://www.tamu-commerce.edu/gradschool/prospectiveStudents/applicationfee.htm

Q: Is my Graduate School Coordinator my academic adviser?

No, your Graduate School Coordinator simply advises you and assists you in the admission process for the Graduate School. Your department will assign an academic adviser for coursework and other degree requirements.

Q: How do I apply for graduate admission?

The first step in applying for graduate admission is to complete an application. You can do this online at Online Application Form from the Graduate School's main web page. Simply complete it and click on the "Submit" button at the bottom of the form. The application will be e-mailed to the Graduate School for processing. Depending on workload, applications are processed within 3 working days. Once your application is processed, you will be sent an email with your ID# and PIN. Use these numbers to access the student information system through MyLeo link to check for the documents that you need to send:

https://leo.tamu-commerce.edu/login.aspx

Q: Do I have to take the GRE or GMAT?

Admission to most graduate degree programs requires the GRE or the GMAT. Check with your department to see which test and score is required for your major. Some departments may have alternative criteria. Although there is no minimum score and departments use a variety of criteria to determine admission, the higher you make, the more likely you will be accepted.

Q: What transcripts do I send to the Graduate School for admission?

If you have graduated from a university in the United States and are applying for the non-degree or master's program, please have the university send an official transcript with the bachelor's degree posted on the transcript.

International students must provide official transcripts or attested individual marksheets along with the diploma or provisional certificate. Consolidated marksheets are not accepted. Your degree must be equivalent to a four-year bachelor's degree issued by a regionally accredited university in the United States. Three year programs and trade schools (such as computer training) will not qualify.

There may be times when the Graduate School will not have enough information available to evaluate an international transcript. At that time, we will ask you to have your documents evaluated by an official credentials evaluator. A list of credential evaluators can be found at the graduate school website under forms (Credentials Evaluators Listing). Remember, while it may be necessary to provide an evaluation of your credentials, it will not take the place of your official transcript.

Q: How do I register?

Students can register through MyLeo on the Internet at any time registration for a particular semester is open.

New International students are cleared to register once they have attended orientation for international students and purchased insurance. Returning international students are cleared to register once they have contacted the International Student Advisor for insurance clearance.

Q: Is Financial Aid Available for International Students?

International students are required to show proof of financial support through bank and sponsor statements. Scholarships and/or assistantships should not be relied on for funding of housing or education.

Q: Do I need a TOEFL score?

International students are required to submit a current score that is no older than two years. The paper-based test must have a minimum score of 500. The computer-based test must have a minimum of 173. The IBT must be 61. The TOEFL may be waived if you have received a degree from a regionally accredited university in the United States. We feel strongly that a student must be able to understand the language to be successful.

Q: How many courses can I take the first semester?

Students may enroll in up to 12 graduate hours. 9-12 hours is considered to be full-time enrollment. Some departments may have a limit as to how many courses a student may enroll in while in their department. Please check with your department for any special requirements.

Q: Can I change my major?

You may change your major after one semester if you are in good standing with the university (minimum 3.0 Graduate School grade point average) and you meet admission requirements for the new department. To complete this process please submit a Change of Major form to the Graduate School.

Q: What financial help is available and how do I apply?

You can check the availability of scholarships at the Graduate School web pages. You should also contact your department for any scholarship or Graduate Assistantship, Teaching Assistantship or Graduate Research Assistantship opportunities. The Graduate School does not manage the hiring of GA's.

For further information about Graduate/Research/Teaching/Research Assistantships:

• Contact your major department
• Check the Graduate Assistant Web Listings for openings

For further information about Scholarships:

• Contact your major department head
• Contact the Scholarship Office at http://www.tamu-commerce.edu/scholarship/

Q: Are Graduate Assistantships available?

Graduate, research and teaching assistantships are available at Texas A&M University-Commerce. Competition for these positions is very competitive.  You can apply online for assistantships at our Graduate Assistant Application website. A hard copy of the application form is also available at this site.

Q: How do I find out about and apply for Graduate Assistantships?

Each department hires their graduate assistants. You can go to our website for Graduate Assistantship Openings. Many graduate assistantships are offered there and you can apply online. There is also a downloadable paper copy of the Graduate Assistantship application. Complete the form and submit the form to the desired department.

Q: How do I get my grades?

Grades can be accessed through myLeo at www.tamu-commerce.edu.

Q: How do I get my transcript?

Request transcripts from the Office of Records and Reports at:

http://www.tamu-commerce.edu/registrar/

A student may also request a transcript by completing the Transcript Request Form and faxing it to the Office of Records and Reports at 903-886-5888. The transcript clerk can be reached at 903-886-5448.

Q: Who is my adviser?

Contact your department for the name of your adviser.

Q: Do I need a degree plan?

Individual degree plans are not required by The Graduate School; however, some departments do require a departmental degree plan in addition to the published degree plan in the Graduate Catalog. Please contact the academic advisor during your first semester.  Certification students have non-degree admission status. They are issued deficiency plans.

Q: Where do I get a degree plan?

Degree plans are developed by your major adviser in the department.

Q: What is the process to transfer courses from another university?

You must first be admitted to a degree program. After admission, submit a completed Transfer/Substitution Form signed by your major adviser along with an official transcript of the course(s) to your Coordinator in the Graduate School (Business Administration Building Room 142).  Students may transfer up to one-third of their coursework from a regionally accredited university in the United States. No course with a grade below a B will be transferred.

Q: How do I file for graduation?

Submit a graduation application to the Graduation Coordinator in the Registrar's Office. You may apply for graduation online at MyLeo. You can contact the Graduation Coordinator at 903-886-5069.

Q: How many grades below a B can I have?

Master's students can have no more than three grades below B. Doctoral students can have no more than two grades below B.

Q: What GPA do I need to maintain in my graduate studies?

Graduate students must maintain a 3.0 or higher GPA.

Q: Can I use undergraduate courses for my master's degree?

No, undergraduate courses cannot be used for a master's degree.

Q: Can I take an undergraduate course, do extra work, and receive graduate credit for that course?

Six hours of 300 or 400 level courses may be taken for graduate credit if prior approval is granted by the instructor, the department head, the college dean, and the graduate dean. Additional work will be required for graduate credit.

Q: Do I need a minor?

Minors are not mandatory, but one may be selected.

Q: Is there a residency requirement for the master's program?

Residency is a departmental issue. Check with your department.

Q: How long can I use my coursework for a master's degree?

At the time your master's degree is conferred, courses should be no older than six years. Permission from the department and the Graduate Dean must be obtained to use any course between six and ten years old. No course over ten years old may be used for a degree.

Q: Do you offer courses off campus?

Texas A&M University-Commerce has three off-campus facilities, Dallas, Mesquite, Midlothian and Corsicana. Other locations may be used on a semester-by-semester basis. Two-way interactive video courses are also available to students. A schedule of online courses may be found here: Web Courses