Technology Services - FAQ
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Frequently Asked Questions - Email
How do I get an E-mail address?
For a faculty/staff email account, you must complete an application for an E-mail account and present a picture ID at the Technology Services front desk. The application must be signed by the designated department head.
Students receive a Leo-Mail account, a web-based email account. This email account is created as part of the admissions process and may be access via the myLEO portal.
Faculty and Staff may receive a Microsoft Exchange account or a POP account. Faculty and Staff accounts are not limited in size, per se, but the POP server runs slowly with mailboxes larger than 10 megabytes. Also, very large Exchange mailboxes will lose their "send mail" access until the mailbox is cleaned up. Click here for help cleaning your Outlook/Exchange mailbox. All new Faculty and Staff are encouraged to apply for a Microsoft Exchange account.
The application for Faculty/Staff email accounts is available online, but must be delivered to Technology Services by hand since we require original signatures.
What is my E-mail address?
If you are a student, your address will be login@leo.tamu-commerce.edu. Your login is usually your first initial and last name, occasionally followed by a number.
If you are a faculty or staff member, your address will be Firstname_Lastname@tamu-commerce.edu.
If you are a retired faculty or staff member, your address will sometimes be Firstname_Lastname@cp.tamu-commerce.edu.
How can I change my Outlook Password?
You can follow the directions to change your network password (which uses the same credentials as your Outlook account).
How can I share my calendar with someone?
Follow the directions on the Calendar Sharing web page here.
Once I've shared my calendar, how does the person see it?
Once you have shared your calendar, the person must open the shared calendar on their computer. This can most easily be done via their calendar.
- Go to the calendar area in Outlook.
- There is an Open A Shared Calendar link to the left of the appointment listing (whether daily, weekly, or monthly view). Click this link. It will pop up a box where you can type the user's mailbox name or search for them in the address book. The mailbox name is not the same as the email address, so it's generally best to click the Name button and search the address book for the name of the person whose calendar you wish to view.
- Click OK twice to accept.
When I send out an invitation to a meeting, I'm getting an immediate error that one or more of the recipients could not be reached. I didn't even invite those people. What's happening?
Making a person a delegate on your email or calendar is often quite helpful. Conversely, when they leave the University and their email address is removed, not removing them as a delegate causes senders of emails or persons accepting or rejecting meeting requests to receive a notice that their email did not reach all recipients. Because this leads to a false impression that your email is not functioning, it can be a problem.
This does not affect only you. If you have a delegate that has left the university and someone invites you to a meeting, they will receive the above message. For more information, please see the delegates page here.
When I try to reply to or forward a message using webmail, nothing happens. Why is this?
In order to reply to or forward a message, Internet Explorer needs to open up a pop-up window. If you have installed Service Pack 2 for XP or have another pop-up blocker installed, these pop-up windows are blocked. Click here for instructions for allowing these pop-ups with XP Service Pack 2.
How can I check my email when I'm off campus or away from my computer?
If you use Outlook (not Outlook Express) to access your email, click here for instructions regarding accessing your email via webmail.
If you use Eudora or Outlook Express to access your email, click here for instructions regarding accessing your email via webmail.